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欺诈 & 防止身份盗窃

We can help prevent damage—and help you reclaim your good name.

如有疑问请利记

或打电话 1-800-621-2105

  1. 首页。
  2. 欺诈 & 防止身份盗窃

元素 Helps Protect You

Be careful 和你 can help prevent fraud.

We value the trust you place in us to be your credit union partner for life. And we want to make every effort to raise awareness of scams and fraud that can put you, 你的朋友, 家庭处于危险之中. 元素 continually takes active measures in all activities to protect your accounts from scams or fraud, 然而, you play an important role in the protection of your accounts.

如果你 receive a telephone call or a text message that claims to be from 元素, you must NEVER PROVIDE YOUR SECURE ACCESS CODES, 密码, 用户id, FULL DEBIT OR CREDIT CARD NUMBERS, 或针 — even if the caller ID, text, or 电子邮件 shows "利记app官网" as the sender. This is a tactic called "spoofing." We will never call you to ask for this information.

Learn 更多的 about how 元素 Helps Protect You from 欺诈
或打电话 1-800-621-2105

Debit, Credit, and Cash Card 欺诈 Alerts

Near Real Time 欺诈 Alerts for Your Convenience

我们提供 附近 真正的 time fraud alerts for our 元素 借记卡, crediT和现金 卡片. With a quick text alert, you can help prevent fraudulent transactions from occurring on your 卡片.

这项服务是免费的， 和你R卡是 自动注册!

 

它是如何工作的

  • 一个文本, 电子邮件, or phone call will be sent when there is a suspicious transaction identified on your account. The primary cardholder will be notified of the suspicious activity.
  • Simply reply to confirm whether or not you recognize the transaction(s).
  • 如果你 让我们知道你 do not recognize the transaction(s), we will block usage of your card until we hear from you.
  • 如果你 reply that you recognize the transaction(s), your card will remain available for use.
  • 如果你 would like to opt out of this service, just reply STOP to the text alert, or call us at 800-621-2105.

卡控App

Instantly control when, where and how your 元素 credit and debit 卡片 are used.
  • Turn your credit and debit 卡片 off within seconds if they’re lost or stolen
  • Prevent fraudulent activity by setting controls on transaction types, 位置, and merchant types where your card can be used
  • Get 真正的-time alerts when types of transactions you specify take place

Learn 更多的 about the 卡控App 阅读建议文章 Get Quick 建议 about Card Control

How to Pay it Safe with Zelle®

Zelle® is a fast, safe and easy way to send money to friends and family.

Zelle®类似于现金. So you want to make sure you use it to pay only people you know and trust, 比如你的室友, 你爸爸, 或者你的保姆.1 而不是你不认识的人, like that stranger on the internet selling suspiciously inexpensive puppies from a place you've never heard of. Look for Zelle® in your mobile banking app, and pay it safe out there.

How to Spot a "Pay Yourself" Scam

The "Pay Yourself Scam" begins with a text message from a scammer that looks like a fraud alert from your financial institution. 如果你 respond to the text message and engage the scammer, you’ll receive a call from a number that appears to be your credit union or bank. The scammer pretends to be an official representative and offers to stop the alleged fraud. In 真正的ity, the scammer is actually tricking you into sending money to their own bank account.

Remember, 元素 will never ask you to send money to yourself.
如果你 detect suspicious activity, hang up and contact us directly at the number listed on the back of your debit card, 通过你的手机应用程序, 或者在我们的网站上.

It's important to keep an eye out for new variations of this scam.
Instead of asking you to send money to your own 电子邮件 address or phone number, the fraudster may ask you to send money to an 电子邮件 address that they provide.

No legitimate financial institution will ask you to send money via Zelle® to any account, so any form of this request is likely a scam.

Read our 建议 Article about Zelle® 了解更多关于Zelle®

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Other 服务 from 元素
  1. 1 U.S. checking or savings account required to use Zelle®. Transactions between enrolled consumers typically occur in minutes.

    Zelle and the Zelle related marks are wholly owned by Early Warning 服务, LLC and are used herein under license.